Healow App Guide
How to sign-in:
You must be a current patient with a Patient Portal account and have your televisit appointment scheduled before following the steps below. If you are a current patient without a Patient Portal account, follow this guide or contact us to create a Patient Portal account.
1. Download the Healow App from the Apple or Android app store.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_InstallApp-1120x720.png)
2. Open the Healow App, and click “Get Started”.
3. Enter your First Name, Last Name, and Date of Birth. Then click “Continue”.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_GetStarted-1120x720.png)
4. Click “Yes, I have a Practice Code”.
5. Enter the practice code “JAICDA” and click “Continue”.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_PracticeCode-1120x720.png)
6. If MaxHealth is displayed, click “This is My Practice”.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_VerifyPractice-1120x720.png)
7. Select your mobile number and click “Send Text”.
8. Then enter the code received via text message.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_PhoneVerification-1120x720.png)
9. Click “I agree to the terms and conditions”.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_TermsOfUse-1120x720.png)
10. Create a 6-digit pin.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_CreatePin-1120x720.png)
11. Click “Next” to setup audio and video calls through the Healow App.
12. Click “Ok” to allow microphone access.
13. Click “Ok” again to allow camera access.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_CallAccess-1120x720.png)
14. Click “Complete Enrollment” to finish account setup.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_CompleteEnrollment-1120x720.png)
How to start your appointment:
1. Click “Appointments”.
2. Click the “Date and Time” of your appointment.
3. Click “Start Televisit” button and wait to be connected to your provider.
![](https://mymaxdoc.com/wp-content/uploads/2022/08/Healow_Appointments-1-1120x720.png)